FAQ

Frequently asked questions

Is my data really private?

Yes. AI Employee can run on Rapid Ready AI's own Private AI infrastructure, so your data and call recordings stay inside a dedicated, private environment — never a third-party AI API.

What's Included

Everything you need for a zero-inbox team

A background AI Employee that triages, drafts, and files email around the clock — so nothing important sits unread and nothing routine takes up your time.
Automatic Email Triage

Every inbound email is read, categorised, and prioritised the moment it lands — urgent, routine, or spam — so nothing important sits unsorted.

Drafted Replies in Your Voice

AI drafts on-brand responses for routine emails, ready to send or edit — trained on your past replies, tone, and templates.

Smart Filing & Follow-Up

Emails are filed, labelled, and routed to the right person automatically, with follow-up reminders so nothing important goes cold.

Escalation for Anything Sensitive

Anything ambiguous, high-stakes, or emotionally charged is flagged and handed to a human teammate instantly, with full thread context attached.

Every Shared Mailbox, One Agent

info@, sales@, support@ and personal inboxes all handled by the same Employee, with per-inbox rules so nothing falls between two teams.

Nothing Sends Without Your Rules

You decide what it may send on its own and what it must queue for approval. Every draft, send and escalation is logged against the thread it came from.

Pricing

Choose your AI Inbox & Email tier

AI Inbox & Email - Entry

$299.00 USD Monthly

Triages a shared inbox, drafts replies for approval, and keeps threads moving instead of ageing.

Included on Entry

  • Team seats: 1
  • Workspace allowance: 250 records and 3 active campaigns a month

Your Employee arrives configured for its role and is ready to use as soon as you sign in. You can change what it knows about your business at any time, and move up or down a tier whenever your volume changes.

Seats and workspace allowances apply to your whole account and are shared across every AI Employee on it, set by your highest tier.

AI Inbox & Email - Pro

$899.00 USD Monthly

Triages a shared inbox, drafts replies for approval, and keeps threads moving instead of ageing.

Included on Pro

  • Team seats: 3
  • Workspace allowance: 2,500 records and 15 active campaigns a month

Your Employee arrives configured for its role and is ready to use as soon as you sign in. You can change what it knows about your business at any time, and move up or down a tier whenever your volume changes.

Seats and workspace allowances apply to your whole account and are shared across every AI Employee on it, set by your highest tier.

AI Inbox & Email - Scale

$2,399.00 USD Monthly

Triages a shared inbox, drafts replies for approval, and keeps threads moving instead of ageing.

Included on Scale

  • Team seats: 10
  • Workspace allowance: 10,000 records and 40 active campaigns a month

Your Employee arrives configured for its role and is ready to use as soon as you sign in. You can change what it knows about your business at any time, and move up or down a tier whenever your volume changes.

Seats and workspace allowances apply to your whole account and are shared across every AI Employee on it, set by your highest tier.

Compare Plans

AI Inbox & Email plan comparison

Compare Features

AI Inbox & Email - Entry

$299.00 USD Monthly

AI Inbox & Email - Pro

$899.00 USD Monthly

AI Inbox & Email - Scale

$2,399.00 USD Monthly
Emails triaged per month
Effective cost per 1,000 emails
Automatic triage and prioritisation
Drafted replies in your voice
Filing, labelling and routing
Human escalation with full thread context
Inboxes covered
Helpdesk and CRM connections
Triage and volume reporting
Overage rate
Support level
2,500
$119.60
Included
Included
Included
Included
One
One
Monthly report
15 tokens per 100 emails
Email support
10,000
$89.90
Included
Included
Included
Included
Up to five
Up to three
Weekly report
15 tokens per 100 emails
Priority email
35,000
$68.54
Included
Included
Included
Included
Unlimited
Unlimited
Weekly plus custom
15 tokens per 100 emails
Priority plus named contact
Real-World Results

What AI email management delivers in practice

Published research and named case studies on the cost of email overload — and what AI triage recovers.
28% of the Workweek Lost to Email

McKinsey Global Institute research found knowledge workers spend roughly 28% of the workweek — about 11.2 hours — reading and answering email.

23 Minutes to Refocus After Each Interruption

UC Irvine research on workplace attention found it takes an average of 23 minutes to fully refocus after a digital interruption like an email alert.

5+ Minutes to Under 1 Minute Per Email

Bosch Service Solutions cut average email handling time from over 5 minutes to under 1 minute per message, with 90%+ of emails auto-classified correctly.

15 Minutes to 23 Seconds First Response

AssemblyAI cut first email response time from 15 minutes to 23 seconds — a 97% reduction — after deploying AI-driven triage.

121 Emails a Day, Every Day

The Radicati Group puts the average business user at about 121 emails sent and received each working day.

Checked Every Six Minutes

RescueTime analysed around 50,000 knowledge workers and found the median person checks email or instant messaging every six minutes.

Get Started

Put AI to work across your business

Support, Sales, Lead Generation, Content, and Receptionist — deployed on your own Data + Voice infrastructure. Talk to us about a phased rollout built around your priorities.

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